Amapola specialises in the prevention and management of communication crises, in particular those arising from environmental and social difficulties and emergencies.

The agency has specific expertise in relationship governance in cases of territorial conflict and dissent. This is what is generally known as the NIMBY syndrome, “not in my back yard”: local opposition to developments, infrastructure and plant that could have an environmental impact.

The Amapola operating method is designed to pick up the mood in the community as early as possible to activate a communications and relations system that prevents the usual short-circuit of factional conflict.

These are the actions and tools generally activated in the event of a crisis:

• context analysis: territorial mapping of interests, influences and stakeholders
• identification of risk scenarios, operational prevention and mobilisation plans
• organisation of management training and coaching, planning and running of workshops on community development and communication techniques
• community relations: structured listening, facilitation of participation processes, social accompaniment and conflict management projects
• web community relations: activation and monitoring of listening and dialogue channels on all social networks
• media monitoring
• positioning reports and position papers.